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FAQ


When will I receive my order?

When your purchase has been completed, a confirmation will be send by e-mail which acts as an invoice and includes your order information.

  • A standard processing time of 1 or 2 business days is required before the order is shipped out.
  • Orders placed on weekends and holidays will be processed the following business day.
  • During our peak periods, processing may exceed 2 business days.

Can I cancel my order?

Cancelling your order is only possible as long as the products have not yet entered the packaging or shipment phases.

I contacted customer service, when should I expect a response?

Expect a response within 24-48 hours. Please allow more time during our peak periods or weekends.

How do I find out about new product releases?

You can stay up to date with our latest news by signing up to our newsletter or by following us on social media.

I have received a damaged product, what should I do?

Please contact us by email as soon as you receive your product.

What if I need to adjust or modify my order?

Once an order has been placed it can not be modified or adjusted. You can request to cancel your order but please note that it is not guaranteed.

My question was not answered on this page, what should I do now?

If your question was not answered above, please fill out our contact form or contact us directly at info@amnesiaprojects.com